Privacy Policy

1. PURPOSE OF THE PRIVACY POLICY
Vivalon.ch AG. (“Vivalon” or “Vivalon.ch”) gives great importance to the privacy and protection of personal data of website visitors and users of mobile applications (both hereinafter referred to as “User”). In this Privacy Policy, Vivalon.ch, which takes all kinds of technical or administrative measures to comply with legal provisions, particularly The Federal Constitution of the Swiss Confederation and Federal Act on Data Protection (“The Law”), aims to explain how it processes which personal data of its Users and how it ensures data security, and what rights Users have
Using the Website and the Mobile App of Vivalon.ch, the User consents to his/her data to be processed as described in this Privacy Policy. In cases where the User shares personal data belonging to another person, the consent of the data owner is considered to be obtained, and the User informs him/her. If you don’t accept your data being collected, used and shared in this way, please don’t use the website and mobile app of Vivalon.ch.
Vivalon.ch can provide links to websites, portals or mobile apps belonging to third persons. However, Vivalon.ch has no responsibility for these websites’ privacy policies and contents.

2. PROCESSING OF PERSONAL DATA

A) GENERAL PRINCIPLES
Regarding the processing of personal data obtained from the website and the mobile app, Vivalon.ch acts under the general principles of The Law regulated below:
• Complying with the law and rules of good faith.
• Being accurate and up-to-date when necessary.
• Being processed for specific, clear and legitimate purposes.
• Being connected, limited and measured with the purpose of processing.
• Retaining personal data for the required period stipulated in the related legislation.

B) PURPOSES OF PROCESSING PERSONAL DATA
Vivalon.ch processes the personal data of Users under The Law and Secondary Regulations for the purposes stated below:
Contact: We may contact you for various purposes using the personal data you provide to Vivalon.ch. We may send reminders and warning messages about your transactions and reply to the requests you have communicated to us.

Legal Obligations: Your data can be processed and transferred if required by any legislative provision that Vivalon.ch is subject to and stored for the period stipulated in the relevant legislation or required for the processing of online user data under the applicable legislation and the response of Information requests from administrative/judicial authorities in particular.
Resolution of Disputes: Vivalon.ch may process your data and share it with the relevant legal authorities to prove that it performs legal procedures and fulfils its legal obligations in future disputes that may arise and to ensure the resolution of the conflicts.
Improving Services and Customer Satisfaction: Your data are processed to conduct analytical activities to improve your website experience and to take actions to increase customer satisfaction and service quality by evaluating your requests, complaints, and suggestions. Publication of your evaluations and comments about the website is in the scope of the legitimate interests of Vivalon.ch. The purpose of these evaluations, which can be anonymous depending on your preference, is to inform other users about the facility you accommodated.

3. LEGAL REASONS FOR THE PROCESSING OF YOUR DATA
Your data is processed on Vivalon.ch in the presence of at least one of the legal reasons specified in The Law. The legal reasons on which the personal data processing purposes stated above are based are as follows:
• The data processing activities we carry out to fulfil our legal obligations rely on the legal reason explicitly stated in The Law.
• Cases where personal data are processed to resolve disputes rely on the legal reason for establishing, using or protecting a right specified in The Law.
• Activities based on improving services, customer satisfaction, and communication rely on the legal reason of legitimate interest set out in The Law.

4. WHO CAN ACCESS YOUR DATA
We limit the disclosure of your Personal Data to others; however, we do need to disclose your Data in certain instances and mainly to the following recipients:
• Companies within the same group with Vivalon.ch, where required for our legitimate interests or with your consent;
• Third parties engaged by us to provide services such as administering Vivalon.ch websites, applications and services (e.g. features, programs, and promotions) available to you, subject to appropriate protections;
• Credit reporting agencies/debt collectors, where permitted by the law and if we need to verify your creditworthiness (e.g. if you choose to order with invoice) or collect outstanding invoices; and
• Relevant public agencies and authorities, if required to do so by law or legitimate business interest.

5. METHODS OF COLLECTING PERSONAL DATA
Within the scope of the services provided to the User and for data processing mentioned above, Vivalon.ch can collect your data in an electronic environment via call centre and e-mail channels. Through membership registration forms on the website, mobile app, or live support panel, website analysis tools and cookies. In addition, it also collects personal data in cases where the User explains it by contacting Vivalon.ch through other methods.

6. PERSONAL DATA TRANSFER
Vivalon.ch, which displays high sensitivity about the security of personal data and complying with the related legislation provisions, is sharing personal data legally and only when necessary; apart from this, it doesn’t transfer or sell them to third persons for commercial purposes or any means.
In addition, Vivalon.ch may share your data with business partners and suppliers from whom it procures outsourced services within the framework of the conditions specified in The Law. Vivalon may use the consent given to data processing for marketing, profiling, and advertising activities. It is possible to transfer the data to the solution partners who perform these activities on behalf of Vivalon.ch. Traffic information, such as your personal data and navigation information about visits made to the website and mobile app or about membership, may be shared with public institutions and organisations which are authorised to request this information legally for Vivalon.ch to fulfil its obligations towards the laws (In cases where Vivalon.ch has a legal or administrative force to notify or provide information, including, but not limited to, fight against crime, threats to state and public safety, etc.).

7. DELETION, DESTRUCTION AND ANONYMISATION OF PERSONAL DATA
Vivalon.ch maintains the personal data it has processed through its website or mobile app for the periods stipulated in the relevant legislation and/or the period required for processing. Vivalon.ch will annihilate the data if this period expires, according to The Law.

8. COOKIES
Vivalon.ch uses cookies for purposes such as improving your website experience, etc. You can visit Cookies Policy for more information about cookies.

9. WEBSITE MONITORING
Vivalon.ch website and the mobile app collect and maintains personal data with purposes such as analysis, marketing, and optimisation by using website monitoring technology provided by the website analytics service Google Analytics provided by Google, Inc. (“Google”). By clicking here, you can refuse to be monitored by Google Analytics in the future for your current web browser.

Detailed information about Website Monitoring is part of Google’s Privacy Policy.

10. PERSONAL DATA BELONGING TO CHILDREN
Vivalon.ch’s website and mobile app are assumed to be used by adults. Vivalon.ch2s services do not aim at children. For persons under 18 to benefit from the services provided by Vivalon.ch, the consent of their parent or custodian is required. If some information is obtained from children under 18, Vivalon.ch has the right to delete this information.

11. RIGHTS OF THE USER
By applying to Vivalon.ch as a data owner, the User has the following rights.

• To learn whether Vivalon.ch has processed data or not,
• To ask for information if Vivalon.ch has processed his/her data
• To learn the purpose of processing personal data and whether Vivalon.ch has used it according to this purpose or not,
• To know the third parties to whom his/her data have been transferred inside or outside the country,
• In case his/her personal data are incomplete or inaccurately processed, request these to be corrected and to request the transactions made within this scope to be notified to third parties to whom his/her data are transferred,
• To request deletion or destruction of personal data in case the reasons necessitating their processing cease to exist, despite personal data have been processed under The Law and other relevant law provisions, and to request notification of the operations made within this context to third parties to whom his/her data have been transferred,
• To object to a consequence arising to the detriment of the person by analysing the processed data exclusively by automatic means
• To demand Vivalon.ch recover his/her loss if there is harm due to the illegal processing of personal data.

When the User submits his/her requests regarding his/her rights mentioned above to Vivalon.ch under the applicable procedures stipulated in the Law, Vivalon.ch will conclude his/her request as soon as possible and not later than 30 (thirty) days free of charge. However, if the transaction requires an additional cost, Vivalon.ch may charge you the tariff set by the Personal Data Protection Board.
If you have questions or want to exercise the above rights, please click here https://vivalon.ch/contact/.

Please address your request to our data protection officer at info@vivalon.com if you are dissatisfied with how we process your Personal Information.

12. PRIVACY POLICY CHANGES
Vivalon.ch can make changes to this Privacy Policy at any time. These changes become effective on the day this new Privacy Policy is published. Vivalon.ch will inform the users about the changes in this Privacy Policy.
We keep our Privacy Policy under regular review and update it as and when required. The last version of the policy was updated on March 9, 2023.